For the past couple of days one of my laptops has tried to install Windows updates but didn’t succeed. In the morning I would find an error message that said something went wrong. I ignored this because really I couldn’t care less what problems Microsoft causes itself. But this morning, Windows wouldn’t properly start. All I got was a black screen with a mouse cursor. This is the computer I use for my audio and video processing.
Now, I’ve been a Windows user for 20+ years and I don’t get easily discouraged by spontaneously appearing malfunctions. After some back and forth, I managed to open a command prompt from the task manager to launch the Windows explorer by hand. But this just produced an error message about some obscure .dll file being corrupted. Ok, then, I thought, I’ll run an sfc /scandisk. But this didn’t work; the command just wouldn’t run. At this point I began to feel really bad about this.
I then rebooted the computer a few times with different login options, but got the exact same problem with an administrator login and in the so-called safe mode. The system restore produced an error message, too. Finally, I tried the last thing that came to my mind, a factory reset. Just to have Windows inform me that the command couldn’t be executed.
With that, I had run out of Windows-wisdom and called a helpline. Even the guy on the helpline was impressed by this system’s fuckedupness (if that isn’t a word, it should be) and, after trying a few other things that didn’t work, recommended I wipe the disk clean and reinstall Windows.
So that’s basically how I spent my day, today. Which, btw, happens to be my birthday.
The system is running fine now, though I will have to reinstall all my software. Luckily enough my hard-disk partition seems to have saved all my video and audio files. It doesn’t seem to have been a hardware problem. It also doesn’t smell like a virus. The two IT guys I spoke with said that most likely something went badly wrong with one of those Windows updates. In fact, if you ask Google for Windows Black Screen you’ll find that similar things have happened before after Windows updates. Though, it seems, not quite as severe as this case.
The reason I am telling you this isn’t just to vent (though there’s that), but to ask you that in case you encounter the same problem, please let us know. Especially if you find a solution that doesn’t require reinstalling Windows from scratch.
Update: Managed to finish what I meant to do before my computer became dysfunctional